The Henri’s Diamond and Gemstone Lifetime Guarantee covers the replacement of your Diamond(s) or Gemstone(s) whether lost from the mounting or chipped while in the mounting. Henri’s does not have to inspect your item for this to apply.
If the item is damaged to the point it can not be repaired due to manufacturer error, Henri’s will replace the item. Henri’s does not cover items that are excessively damaged caused by lack of care in which is determined by the jeweler.
All jewelry pieces sold by Henri’s comes with a 12 month repair warranty from date of purchase. This warranty covers the following: sizings, soldering, prong re-tipping, re-setting a stone, fixing broken chains, and replacing all Diamonds including the center stone with equal or better quality. After the repair warranty expires the cost of parts and labor will be due at time of drop off. This repair warranty applies to the following: purchases made after August 31, 2022.
Limited Lifetime Warranty
Henri’s limited lifetime warranty covers ring sizing from date of purchase or proposal for up to a year to guarantee the correct size. A broken chain, bracelet or earrings is covered the first time for free. After that, the cost of parts and labor will be due at time of drop off. This limited lifetime warranty applies to the following: purchases made before August 31, 2022, holiday specials, and discounted items.
Engagement rings with a center Diamond of .50 carats or smaller, Diamond stud earrings that consist of no more than one Diamond in earring, and Diamond pendants that consist of no more than one Diamond are covered by our guarantee as long as the piece is cleaned and inspected every six months.
Cleaning & Inspection
Henri’s offers lifetime complementary cleaning and inspection on all jewelry pieces.
*All warranty coverage excludes watches.